Your Information
Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist in providing services such as payment processing, data storage, customer support, and scooter maintenance. These providers are contractually obligated to protect your information.
Legal Compliance: We may disclose your information if required by law or legal processes, such as to comply with government requests, law enforcement agencies, or regulatory bodies across our regions of operation (e.g., Ghana, Nigeria, Kenya).
Business Transfers: In the event of a merger, acquisition, or asset sale, we may transfer your information to the acquiring company, subject to standard confidentiality agreements.
1. Your Privacy Rights
Access and Correction: You have the right to access and correct your personal information held by us. You may request access or updates to your account information through our app or customer service.
Deletion: You may request to delete your personal information at any time, subject to certain legal and operational requirements (e.g., scooter ride history for dispute resolution).
Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications or updating your preferences in the app.
2. Data Security
We employ a range of security measures to protect your personal information from unauthorized access, disclosure, and misuse. This includes encryption, access controls, and secure storage systems. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.
3. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention periods may vary depending on the type of data and the countries where we operate.
4. International Data Transfers
Your information may be transferred and stored outside your country of residence, including to countries that may have different data protection laws, such as our operational regions in Africa (e.g., Ghana, Nigeria, Kenya). We ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place.
5. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected such data, we will take immediate steps to delete it.
6. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or applicable laws. We will notify you of any material changes via email or through the app. Your continued use of our services following any updates constitutes acceptance of the revised policy.
7. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Roll Mobility
- Email: [email protected]
- Phone: +233 270868687Effective Date: 1st July 2024
- Roll Mobility ("we," "us," or "our") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and share information about you when you use our services, including our mobile application, website, and electric scooter-sharing services (collectively, the "Services"). This policy applies across all regions where Roll Mobility operates, including but not limited to Ghana, Nigeria, Kenya, Rwanda, and South Africa.
Information We Collect
Personal Information: When you sign up for Roll Mobility, we may collect personal information that identifies you as an individual. This may include, but is not limited to:- Name
- Email address
- Phone number
- Billing and payment information
- Government-issued identification (for verification purposes)
- University or institution affiliation (if applicable)
Location Information: To provide our services, we may collect your location data in real time. This includes:- Precise geolocation data when you use our app to locate, rent, or return scooters.
- Location history for operational purposes, including safety, fleet management, and performance improvements.
Usage Information: We may collect information about your interactions with our services, including:- Scooter usage (e.g., start and end locations, ride duration, routes).
- App usage data (e.g., features accessed, time spent on app).
- Communication data (e.g., customer service interactions, feedback).
Device Information: We collect information from your device when you access our services, including:- Device type (e.g., iOS, Android).
- Operating system version.
- Unique device identifiers (UDID).
- Network and connection information.
How We Use Your Information
We use your information to:
- Provide, operate, and improve our services (e.g., enabling scooter rentals, payments, and location-based services).
- Communicate with you regarding your account, rides, updates, and customer service inquiries.
- Comply with legal obligations in the countries where we operate.
- Prevent fraud and ensure security, including real-time monitoring of your location for safety and theft prevention.
- Conduct internal analysis to improve service quality, user experience, and efficiency.